Kang Hyewon fan letter and support application information (translation)
This is a translation of the notice released by the official 8D Entertainment website on 08 June 2021 at 14:17 KST
Good morning.
This is 8D Entertainment.
We would like to express our gratitude to the fans who have waited a long time for an announcement regarding the fan letter and support application regulations.
Fans who wish to proceed with the fan letter and support, please carefully read the notice below.
[Address to send fan letters and gifts]
8D Entertainment Kang Hye-won
441 8F Teheran-ro, Gangnam-gu, Seoul 06158
Republic of Korea (T/N: can be replaced with South Korea if preferred)
02–2135–8121 kanghyewon@8denter.com
- Return will be processed in the event of delivery and EMS customs charges.
- Availability: Weekdays 11 am to 5 pm KST (11:00 to 17:00 KST)
- We do not accept mail or courier services on weekends. Please keep this in mind when sending.
- Gifts such as flowers, garlands, etc., including food that may deteriorate during delivery (such as bread, cake, sugar cake) are not accepted. (Anniversary cakes cannot be delivered)
- For easily deliverable gifts such as a letter or a small gift, please proceed with delivery rather than filling out a support application. For items that cannot be delivered by courier, please apply for support separately.
- Inquiries related to fan letters and small parcel delivery will not be answered separately.
*Gift delivery at the airport and on the way to and from work is absolutely prohibited.
[Supportable Schedules]
Supportable Schedule: Officially announced schedules such as anniversaries (debut date, birthday, etc.), broadcasts, fan meetings, etc.
Insupportable Schedules: Private vents, lodgings, practice rooms, private schedules, etc.
*For cases other than those listed above, we will answer your inquiry separately.
*For the safety of artists and fans, please refrain from actions that may pose a safety issue for the artists and fans, such as handing out letters and gifts to artists, cutting into the road dangerously, or obstructing the movement of artists.
*Gift delivery at the airport and on the way to and from work is absolutely prohibited.
[How to apply for support (T/N: not required for fan letters and small gifts]
1) Email address : kanghyewon@8denter.com
2) Email subject : [Kang Hye-won support application] Desired date and time for support / Schedule name / Group name or Applicant name
(ex. [Kang Hye-won support application] July 5th 12 pm / Birthday / Kang Hyewon International)
*If the person applying for support is a group of individuals, you enter the name of the representative and the group. Please be sure to write it together.
3) Mail content :
1. Representative name (group name):
2. Representative contact and email address:
3. Desired date and time of support
4. Delivery method
* Due to COVID-19, direct visits are not possible for everyone’s safety.
5. Support items and quantity (written in detail)
- Food: Written in detail
- Gifts: Items to be delivered (inaccurate information cannot be displayed / cash, coupons, gift certificates, etc. cash items are prohibited)
*This is to prevent the same gift delivery, so we ask for your understanding.
6. Support company name / contact information: Regarding food, you must include the shop name and a representative’s contact information.
*When applying for support items, please write in detail along with the quantity [T/N: please write in this format: Item — Brand — Quantity] and include images of the gift(s) in the email.
*After applying for support, only support approved items for the delivery date/time can be delivered. Please note that support that has not been discussed with the person in charge cannot be delivered.
*If you send a shipment that has not been agreed with the person in charge of the agency, it will be returned.
[Precautions for support application]
- Support will be processed only when the final schedule has been agreed upon after confirming the replies of the representative of the agency to the application email.
- Applications will be processed in the order in which they are received after the schedule is published or announced. Please note that we will contact you for a possible schedule in the order of application. (Applications can be made up to 3 weeks in advance)
- Support applications can be submitted from midnight 3 weeks before the delivery date to 5pm 2 days before the anniversary (excluding holidays and weekends). (Applications made day-of are not accepted.)
*Please apply during weekdays and avoid holidays and weekends.
- Items not listed at the time of application cannot be delivered, so please be sure to fill in the details when applying.
- In case of duplicate support items, priority is given to the group or individual who applied first, the subsequent items will be returned.
- During Quick Support, we cannot receive it on weekends and holidays, and if you arrive outside the time specified by the person in charge of the agency, it will not be received.
- Items exchanged for products such as cash, gift certificates, coupons, and gift cards, among the support items, are prohibited.
(Please note that if it is impossible to return due to unknown sender or if it has already been received, it will inevitably be disposed of.)
- In the case of meal support, only one event can be processed per schedule. However, please note that in the case of a long-running schedule, additional processing may occur.
- In the case of meal support, items such as boxes, thermos, and lunch boxes will not be returned.
- When applying with a group name, please accurately indicate the name and contact information of the representative. (If there is a problem with the support process in the future, the responsibility rests with the representative.)
- Support application is only possible by email. If you proceed with support or inquiries through other channels (members’ families, relatives, managers, broadcasting station officials) other than the support email in consultation with the person in charge of the agency, or support without prior consultation, the relevant and personal support cannot be delivered at all. The company is not responsible for any damage caused.
- In case of non-compliance with the provided form, the next applicant will be transferred.
- If there are any changes to the support items you have applied for, please contact us by email.
- There is no authentication procedure for support items, and if you request a signature and certification from the person in charge at the agency, there may be difficulty in the support process in the future.
- There may be difficulties when a violation of the above prohibited contents is detected to proceed with support.
Thank you.